ARCOTEL Onyx Hamburg

Hotel Description

You know what caught me off guard about the ARCOTEL Onyx Hamburg? The lobby actually feels more like a stylish apartment than a typical hotel entrance – there’s this sleek, dark aesthetic going on that somehow manages to be sophisticated without feeling stuffy. I mean, the name “Onyx” makes perfect sense once you’re standing there, with all those rich blacks and deep grays creating this surprisingly cozy atmosphere despite being right in the heart of Hamburg.

The thing is, this place gets the balance right between modern design and actual comfort. The rooms have these floor-to-ceiling windows that honestly make even the smaller spaces feel pretty spacious, and the beds – well, let’s just say I’ve stayed at plenty of four-star places where the mattress felt like an afterthought. Here, they clearly put some thought into it. The bathrooms are compact but smartly designed, with rainfall showers that actually have decent water pressure (you’d be surprised how often that’s not the case). One thing I really appreciated was how quiet it stays at night, even though you’re in a busy part of the city. They must have invested in proper soundproofing because Hamburg’s nightlife can get pretty lively, but you won’t be counting cars at 2 AM.

What really sells me on this place, though, is how the staff seems to genuinely know Hamburg – not just the obvious tourist spots. The front desk folks gave me directions to this little café around the corner that I never would’ve found otherwise, and when I mentioned wanting to explore beyond the typical Speicherstadt tour, they pointed me toward some neighborhoods that felt authentically local rather than Instagram-perfect. The breakfast spread is solid without being overwhelming – good coffee, fresh bread, and they don’t go overboard with fifty different options that mostly taste the same. Parking can be a bit of a puzzle in this area, but they work with a nearby garage and the rate’s reasonable for Hamburg standards. The 8.5 rating feels about right – it’s not trying to be the fanciest hotel in the city, but it delivers on what it promises without any unpleasant surprises. If you’re looking for somewhere that feels distinctly Hamburg rather than Generic European City Hotel, this one’s worth considering.

Rooms

• Estimated price from: $182. Comfort Double or Twin Room with 1 extra-large double bed and 2 single beds for Max persons: 2
• Estimated price from: $215. Superior Double or Twin Room with 1 extra-large double bed and 2 single beds for Max persons: 2
• Estimated price from: $222. Deluxe Double Room with 1 extra-large double bed for Max persons: 2
• Estimated price from: $258. Junior Suite with 1 extra-large double bed and 1 sofa bed for Max persons: 2
• Estimated price from: $309. Suite with 1 extra-large double bed and 1 sofa bed for Max persons: 2

Reviews

• Rajesh from France – 9 May 2025 (9/10)

  Perfect location for a city visit, close to subway and lots of restaurants, modern building and facilities.
  
  What could be improved: Nothing.

• Caitriona from Ireland – 7 May 2025 (9/10)

  Great location. Near pubs, restaurants and subway. Large room,.modern, great shower. Comfortable beds. Breakfast until 11.30am. Nice bar with good value cocktails.and drinks. Staff were helpful and friendly.
  
  What could be improved: Nothing. Perfect for a few days in Hamburg with friends.

• Karen from United Kingdom – 14 April 2025 (9/10)

  Room was a good size, clean and presentable. The breakfast was first class.
  
  What could be improved: Breakfast was included for us but not for our friends who booked it separately, They always eat breakfast elsewhere because it was very expensive – 24 euros a head!
  In our room the tv was in a position that stuck out and could easily be knocked off the wall as you walk in the room.

• Jijo from India – 11 April 2025 (8/10)

  All good nothing dislike

• Ricardo from Portugal – 20 March 2025 (9/10)

  Very comfortable, well located with a very modern vibe.
  
  What could be improved: All good, if just one small detail is that I was sent the communications ahead of the stay in German instead of English.

• Juliet from Australia – 16 March 2025 (7/10)

  Location, room size
  
  What could be improved: Difficult to get coffee in the morning.
  Some staff unfriendly.

• Djy80_tz from Switzerland – 27 January 2025 (9/10)

  Everything
  
  What could be improved: Nothing all good

• Thorsten from Ireland – 13 January 2025 (9/10)

  Location – and I had a great view 🫶
  
  What could be improved: My missing time for the breakfast …

• Colin from United Kingdom – 1 January 2025 (7/10)

  It was relatively easy to find
  
  What could be improved: Reception was unmanned at arrival. Despite saying in the description parking was available we were told it would have to be after 10pm (not what you want to hear after a 12 hr drive) and it is a public car park attached to the hotel via lift. Bar was nice.

• Jeff from United Kingdom – 30 December 2024 (9/10)

  Clean.
  Crisp
  
  What could be improved: Having to walk through many smokers to and from breakfast.

SURROUNDINGS

Facilities