Best Western Premier Alsterkrug Hotel

Hotel Description

Honestly, the Best Western Premier Alsterkrug Hotel surprised me – and I mean that in the best way possible. You know how some four-star places feel like they’re trying too hard? This one actually gets it right without all the pretentious nonsense. The moment you walk into the lobby, there’s this understated elegance that feels genuinely Hamburg rather than cookie-cutter international hotel chain.

What really won me over was how they’ve managed to balance that premium feel with actual functionality. The rooms are thoughtfully designed – I’m talking about the kind of details that matter when you’re actually living there for a few days, like having enough outlets near the bed and blackout curtains that actually block out light (you’d be amazed how many expensive hotels mess this up). The beds are properly comfortable, not just expensive-looking, and the bathrooms have that satisfying weight to the fixtures that tells you they didn’t cut corners. I stayed during a pretty busy period in spring, and honestly, the soundproofing impressed me – Hamburg can get lively, but inside it felt like a proper retreat.

The staff here actually seem to know what they’re doing, which sounds basic but isn’t always a given. Check-in was smooth without being overly rehearsed, and when I needed restaurant recommendations, they suggested places that were clearly their genuine favorites rather than whoever pays them commission. The 8.2 rating makes total sense to me – it’s not trying to be the flashiest place in the city, but it delivers consistently on the things that matter. The breakfast spread is solid (proper German breads, decent coffee, fresh options), and they’ve got this relaxed professionalism throughout that makes you feel like a person rather than a room number. If you’re looking for Instagram-perfect dramatic design, this might not be your spot, but if you want a place that understands hospitality and won’t disappoint you with weird quirks or corner-cutting, it’s honestly a great choice for exploring Hamburg.

Rooms

• Estimated price from: $147. Comfort Room with 1 double bed for Max persons: 2
• Estimated price from: $177. Premium Double Room with Garden View with 1 double bed for Max persons: 2
• Estimated price from: $177. Premium Plus Double Room with Garden View – with air condition with 1 double bed for Max persons: 2
• Estimated price from: $192. Executive Double Room with 1 double bed for Max persons: 2

Reviews

• F from Romania – 24 November 2024 (8/10)

  Room very clean, staff very kind.
  
  What could be improved: The problem was that before checking out I was very surprised to find out from the front desk that I have an 8-day fee to pay. City tax… 51 Euro it wasn't included in the hotel price booking…😒😒🙃 Doesn't seem fair to me…. I was visiting Hamburg for a few days …. Why do tourists have to pay this tax?

• Mohamad from Jordan – 23 November 2024 (7/10)

  Staff are nice
  Clean
  
  What could be improved: Breakfast
  They charge me with extra taxes although in the app was tax included

• Pascale from Namibia – 14 October 2024 (9/10)

  Great hotel

• Roberto from Spain – 6 September 2024 (9/10)

  Restaurant was very good. The location is perfect, close to the airport.

• Radostin from Bulgaria – 6 September 2024 (9/10)

  The room was nice and clean, the breakfast was OK too. The location is near the airport which makes it convenient when travelling by plane.
  
  What could be improved: It was a bit loud during the night as the hotel is next to a main boulevard.

• Torben from Denmark – 3 September 2024 (9/10)

  Good standard
  
  What could be improved: Nothing

• Nigar from Germany – 11 March 2024 (8/10)

  The property has a really good location in an amazing district. The city center is very good approachable within only 30 mins (15 mins walk and 15 mins subway).
  
  The hotel has a very nice bar and a restaurant with a delicious food. The stuff at the bar and in the restaurant are very polite and most helpful. We were placed at the restaurant without a reservation and we enjoyed how funny and comfortable our waitress was.
  
  The hotel has also a spa zone with saunas which we used every evening.
  
  The room was big (we were 3) with very comfortable beds. It was really clean and stylish. We enjoyed staying in our room, even ordered room service (fee is 5€ which is okay). The bathroom is spacious and clean
  
  What could be improved: We were offered an online check in, we were used and checked in at the hotel with a QR code. That was easy and fast. I even asked a worker at the reception if we needed to pay, and he said we pay when we check out. However at the same evening I received I found a letter in my room which said there was a problem with our check in and the hotel policy and I should address it the next time I’m at the reception, which is did. The lady at the reception explained to me that the hotel policy requires paying at the check in and i should pay now. I paid of course, I mean it did matter to me if I pay now or at the check out, but it really left me questioned what is the point of the online check in. If the hotel policy really required me paying at the beginning how did I get the key for my room at the check-in-kiosk. Why it didn’t say there please pay to get the key. So I really hope it wasn’t because I have other nationality and they had a suspicion whether I’m gonna pay or not.
  
  The resting room in the sauna isn’t well isolated. One hears many noises from outside, people are loud (which is of course is not hotels fault). But I believe a light music in the rest room could change a lot to the positive.

• Amanda-jane from United Kingdom – 10 February 2024 (9/10)

  Great sauna complex, very helpful and friendly staff. Recommended!

• Richard from United Kingdom – 31 August 2023 (8/10)

  Really helpful staff

• Rudiger from United Kingdom – 31 July 2023 (7/10)

  The room was very spacious, the bathroom was fairly large too and the bed was very comfortable. The breakfast was also of very good quality and had a good range of options. Good location, close to some grocery shopping (a Lidl is very close by) and with good connection to the airport (busses leave right outside the hotel).
  
  What could be improved: When I asked during the booking that we were assigned a quiet room, the only answer was that I could pay 15 euros per night for an upgrade. This is very poor customer service – just assign us a room away from the main road (which you did not do), which should not come at extra cost. Also, the prices overall were a bit too steep. Yes, this is a very good hotel and a very good breakfast but for the prices charged I would have expected both to be great/exceptional.

SURROUNDINGS

Facilities