Stadthaushotel Hamburg – Inklusionshotel

Hotel Description

You know what struck me first about Stadthaushotel Hamburg? It’s this beautifully unexpected place that actually practices what most hotels just put in their mission statements. The “Inklusionshotel” part isn’t just a fancy name – they genuinely employ people with disabilities throughout the property, and honestly, the service feels more authentic because of it. Everyone there seems to actually care about what they’re doing, which is refreshing when you’ve stayed in too many places where the staff looks like they’d rather be anywhere else.

The building itself has this solid, unpretentious Hamburg character – sort of like the city decided to turn a respectable townhouse into a hotel without losing its personality. I mean, it’s a 3-star place, so don’t expect marble lobbies or concierge services, but what you get is something better: genuine warmth and attention to detail that makes you feel like you’re staying somewhere that matters. The rooms are clean and comfortable (though the walls can be a bit thin – Hamburg’s not exactly quiet, especially if you’re near one of the main thoroughfares), and there’s this sense that everything’s been thought through by people who understand what travelers actually need.

What really won me over was how the hotel fits into Hamburg’s fabric. You’re not stuck in some tourist bubble – you can walk to proper local spots, grab coffee where actual Hamburgers go, and get a real feel for the city’s rhythm. The staff knows the neighborhood inside out, and they’ll point you toward places that guidebooks miss. During my stay, someone at the front desk told me about this tiny bakery around the corner that opens at 5 AM – turned out to be exactly the kind of local gem that makes a trip memorable. The hotel feels connected to its community in a way that’s becoming rare, and that 8.6 rating makes perfect sense when you experience how much effort goes into making guests feel welcome. It’s not flashy, but it’s genuine, and in a city like Hamburg that values substance over show, that feels exactly right.

Rooms

• Estimated price from: $210. Double Room – Disability Access with 2 single beds for Max persons: 2
• Estimated price from: $132. Budget Single Room Street view with 1 single bed for Max persons: 1

Reviews

• Lori from United States – 15 December 2024 (9/10)

  Great location and beautifully maintained property. Nice courtyard area behind hotel to escape from traffic noise and relax .
  
  What could be improved: Nothing All great!

• Vittorio from Italy – 3 November 2024 (9/10)

  Extra welcoming and kind staff! My room was very comfortable and clean.
  All Hamburg attractions are at easy and quick reach by bus and S-Bahn.
  
  What could be improved: Nope.

• Martyn from United Kingdom – 22 July 2024 (9/10)

  The staff were super friendly, the rooms were clean and spacious and the contact before the trip was great. We were arriving after reception would be closed and we were given really good instructions how to find our way

• Sebastian from United Kingdom – 3 November 2023 (9/10)

  The staff were really friendly and helpful, and everything was very clean and well-kept. It was almost silent in my room despite being close to a main road, because the rooms faced away from the road into a shared courtyard. The only unusual thing is that there wasn't a kettle to make coffee or tea in the room itself, although I imagine the staff would have provided one had I asked. Accessibility, as you would imagine from the hotel's description, was exceptional.

• Adam from United Kingdom – 5 August 2023 (9/10)

  Clean, safe and quiet.
  
  What could be improved: Breakfast was a little basic but adequate.

• Quinn from Luxembourg – 29 June 2023 (8/10)

  Nothing was missing. All fine. Beautiful green space behind the hotel.
  
  What could be improved: Things like magerine, jam, cheese spread in plastic.

• Hilke from Germany – 4 May 2025 (9/10)

  Dieses Hotel ist einfach immer wieder gut, wenn man in Hamburg ist. Klein und übersichtlich, sehr nettes Personal und einfach ein tolles Konzept. Das Frühstück ist immer sehr lecker, die Zimmer sind sauber und gemütlich eingerichtet.

• Nicole from Germany – 29 April 2025 (9/10)

  Die Herzlichkeit der Mitarbeiter

• Kerstin from Germany – 13 April 2025 (9/10)

  Hat alles gepasst und wir kommen gerne wieder.

• Karin from Germany – 6 April 2025 (9/10)

  Zimmer super sauber, Frühstück fantastisch! Lage sehr praktisch…max. 10 Minuten zu Fuß zur S-Bahn-Station, 3 Haltestellen bis zum Hbf

SURROUNDINGS

Facilities